Return & Refund Policy
“ Thank you for choosing Chaims Sports. We value your satisfaction and want to ensure that you have a hassle-free shopping experience. Please review our Return and Refund Policy below for information on returning or exchanging products and requesting refunds. ”
1. Returns and Exchanges:
- We accept returns and exchanges within 30 days from the date of purchase. To be eligible for a return or exchange, the item must be in its original condition, unworn, unwashed, and with all original tags and packaging intact.
- To initiate a return or exchange, please contact our customer support at customerservice@cs-sports.com within the 30-day window. Provide your order number, a description of the item you wish to return or exchange, and the reason for your request.
- Customers are responsible for any return shipping costs unless the item received was damaged, defective, or the wrong product. In such cases, please provide photographic evidence when contacting customer support.
2. Refunds:
- Refunds will be processed once the returned item(s) are received, inspected, and approved. Refunds will be issued to the original payment method used during purchase.
- Please allow [number of business days] for the refund to appear in your account, depending on your bank or credit card issuer.
3. Non-Returnable Items:
Certain items are non-returnable, including but not limited to:
- Items that have been worn, washed, or damaged by the customer.
- Items with missing tags or packaging.
- Clearance or final sale items.
- Customised or personalised items.
4. Return Process:
- Once your return or exchange is approved, you will receive instructions on where to send the item.
- Please securely package the item to prevent damage during transit. We recommend using a trackable shipping method.
5. Damaged, Defective, or Incorrect Items:
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If you receive a damaged, defective, or incorrect item, please contact our customer support within 7 days of receiving the product. Provide photographic evidence of the issue, and we will assist you in resolving the matter.
6. International Returns:
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International customers are responsible for any additional shipping fees, customs duties, taxes, or import charges associated with returns or exchanges.
7. Contact Us:
- If you have any questions or concerns regarding our Return and Refund Policy, please contact us at customerservice@cs-sports.com
- This Return and Refund Policy is subject to change without notice. It is your responsibility to review this policy periodically for updates.
- Thank you for choosing ClutchUp Moto. We appreciate your business and strive to provide you with quality products and exceptional customer service.